Email, Text & Communications Consent Policy

Effective Date: 10/22/2025

Last Updated: 10/22/2025

1. Purpose

Arnett Evans and Company LLC, doing business as AEC Insure, values transparent communication.
This policy explains how we collect consent, send messages, and protect your rights under the CAN-SPAM Act, Telephone Consumer Protection Act (TCPA), and other applicable laws.

We’re committed to sending only messages that are relevant, compliant, and helpful to our clients and subscribers.

2. What You Consent To

By providing your contact information (email address, phone number, or mailing address) through our website forms, appointment booking system, or other lead sources, you consent to receive:

Emails about your quote requests, coverage options, and enrollment updates
Educational newsletters, blog updates, and Medicare or insurance insights
Appointment reminders, renewal notices, or policy service updates
Occasional marketing offers relevant to your insurance needs

You may opt out or update your preferences at any time by following the unsubscribe link in our emails or replying “STOP” to text messages.

3. How We Collect Consent

AEC Insure collects consent through:

Website forms on www.aecinsure.com
Appointment booking and CRM integrations (Wix, HubSpot, Mailchimp)
Phone calls and in-person consultations (documented for compliance)
Lead capture from trusted, compliant third-party sources

We record consent, timestamps, and lead origins to comply with industry regulations and proof-of-consent requirements.

4. Compliance with CAN-SPAM & TCPA

AEC Insure fully complies with:

CAN-SPAM Act (15 U.S.C. § 7701 et seq.)

We identify ourselves clearly in all communications.
We include our valid business mailing address in every email.
We provide a visible, working “unsubscribe” link in all marketing emails.
We honor all opt-out requests within 10 business days.

Telephone Consumer Protection Act (TCPA)

We do not use auto-dialing or pre-recorded messages without express written consent.
You may withdraw consent for calls or texts at any time by replying “STOP.”

CASL (Canada’s Anti-Spam Law)

For Canadian contacts, we collect express consent before sending commercial messages and provide a clear unsubscribe mechanism.

5. Frequency & Content

We respect your inbox.
Our typical communication cadence includes:

Educational newsletters: 1–2 times per month
Renewal reminders or enrollment updates: as needed
Personalized policy communications: based on your service status

We will never sell, rent, or exchange your contact information to unaffiliated third parties for promotional use.

6. How to Withdraw Consent

You can stop receiving marketing communications from AEC Insure at any time by:

Clicking the “Unsubscribe” link in any email
Replying “STOP” to SMS messages
Emailing unsubscribe@aecinsure.com
Contacting us directly at privacy@aecinsure.com

Please note: You may still receive transactional messages related to existing policy activity, renewals, or legally required notifications.

7. Data Security & Privacy

We protect your personal data in accordance with our Privacy Policy and Cookie & Tracking Policy.
All systems used for communication are secured and monitored to prevent unauthorized access, spam, or misuse.

8. Third-Party Tools

We use trusted providers (e.g., Wix, HubSpot, Mailchimp, Google Workspace) to manage communications, store consent records, and deliver email and SMS campaigns.
Each provider complies with applicable data-protection and privacy standards.

9. Contact Us

For questions about this policy or your communication preferences, contact:
📧 privacy@aecinsure.com
📍 Arnett Evans and Company LLC (dba AEC Insure)
Horn Lake, Mississippi
🌐 https://www.aecinsure.com